ORDER TIMELINE
—-
Our company handcrafts all products within 5 to 7 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time, as all our products are made to order to your size, material etc.
HANDMADE DISCLAIMER
—-
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order, and as of the nature of the materials (leather, gemstones, silver etc).
Along with your order, you will receive detailed care instructions for your new product(s), as also polishing cloths, pouches and everything needed to keep your product(s) in perfect condition.
Size chart
Please use our size chart to prevent errors in ordering.
*Ring sizes: Please double check your ring size before you place your order. We highly recommend to visit a local jewelry shop and check your ring size. If you have any question about the ring size due to the width of the ring, please contact us.
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
https://tsirikauastore.com/contact/
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
—-
Our company ships through the following carriers
Hellenic Post
International shipping
We happily support and love our international customers.
We ship all International products through Hellenic Post Priority Mail.
TSIRIKAUA STORE is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
RETURNS
—-
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods (ex. Belts or engraved jewel) are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
- Gift cards
-
intimate items for health/ hygiene reasons (earings)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nikos@tsirikauastore.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to:
Nikos Douvogiannis
22 Papanikolaou str.
21100 Nafplio
GREECE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.